What We Handle Inside athenaOne
Every workflow below is executed by a team that trains exclusively on this platform — no ramp-up, no generalists.
HOLD & MGRHOLD Bucket Resolution
Systematic clearance of all HOLD and MGRHOLD statuses — the #1 revenue leak in athenaOne practices.
Fully Worked Claims
Every claim touched is fully worked to resolution — not just touched and aged. We document every action taken.
Payer Calling & Follow-Ups
Persistent outbound payer calls with detailed documentation per athenaOne's communication protocols.
Payment Posting & Reconciliation
ERA/EOB posting with real-time reconciliation, ensuring zero lag between payer remittance and your ledger.
Unpostables Management
Identification, resolution, and posting of all unpostable payments that accumulate in athenaOne queues.
Patient-Related Rejections & Denials
Root-cause resolution of patient demographic, insurance, and eligibility-based rejections.
Patient Calling Support
Outbound patient calls for balance resolution, eligibility confirmation, and co-pay collections.
Rules-Based Claim Corrections
We leverage athenaOne's rules engine to auto-correct recurring claim errors before resubmission.
👉 We don't just touch claims — we close them. Our athenaOne specialists resolve every HOLD and MGRHOLD bucket with precision, working fully within athena's native workflow.